Your commercial facility’s HVAC system is an integral element in protecting the building itself and everything inside it, from equipment to product inventory. It also serves to maintain the health, comfort, and productivity of everyone working there each day. And, the HVAC system is expensive to replace.
For all these reasons, it’s important for all commercial building owners and facility managers to be choosy when it comes to who’s going to service your HVAC system and equipment — whether you need the simplest maintenance task or a highly involved upgrade or replacement.
If your Chicago commercial HVAC service provider employs technicians that don’t meet the following important qualifications, you could be facing expensive issues down the road:
Experience (handling your type of commercial HVAC needs)
Of course, every technician needs to start somewhere and every company is bound to employ technicians with a range of industry knowledge. But, when it comes to experience, you need to consider how much priority your HVAC provider puts on support and education, and to what extent they make an effort to match technician experience with individual service needs?
At Midwest Mechanical, we support a diverse team of seasoned and newer HVAC technicians. To ensure our customers enjoy the benefits of experience, we focus on educating those with less experience thoroughly and providing them with plenty of experience under controlled situations. In practice, this involves partnering newer technicians with more experienced technicians for direct on-the-job training and monitoring.
Education (not just once, but continually)
The commercial HVAC industry is constantly changing as technology improves, new equipment is designed, and better processes are developed. It’s important that the team you trust to service your building’s systems is always on top of these changes through continuing education for all technicians.
Many smaller companies may only have one or two field technicians doing the work, and they may be highly experienced and talented. But the company’s limited scale likely means that the technicians’ schedules are always full. As a result, ongoing education may be neglected to keep serving customers and growing the business.
Midwest Mechanical, on the other hand, is a member of the national Service Logic family of companies. As a result, our Chicago area HVAC technicians have access to an industry leading educational program. And, our team is large and diverse enough to allow us to integrate ongoing education in every technician’s schedule.
Engaged (truly caring about what they’re doing)
It can be frustrating for building owners and facility managers to work with a service technician who seems unengaged in their work. When maintaining or repairing expensive equipment, you want your technicians to be communicative, empathetic, and eager to do a great job. To find that level of engagement, you need to work with a company that coaches its technicians appropriately in order to empower facility managers.
At Midwest Mechanical, all of our technicians are local to the greater Chicago area. They care about what happens here: the local economy, environment, and the success of local businesses like yours.
So, if you’re currently working with commercial HVAC technicians who don’t seem to measure up to the above-described knowledge, experience, and friendly engagement your staff and facility deserves, learn more about Midwest Mechanical to find out how we can help.